Customer Service

To enroll in new benefits, call us at 877-517-8900

 

Medical Claims or Service Questions
MIDMED Health Plan- Key Benefit Advisors KBA- 866-543-0896 Fax Claims 866-544-7858 or Mail to KBA, P.O. Box 2086, Fort Mills, SC.29716
To Order a replacement card, email Jennifer Duke
IdealScripts RX Benefit 1-800-313-7008
Continental American- HI-Plus 1-888-814-3776
Golden Rule Major Medical 1-800-657-8205

Other Claims and Service Questions
Continental American- Includes:
Disability, Accident, Critical Illness, or Whole Life- 800-433-3036
Humana  Group Id. CDAoA ITCPDental  800-342-5209 Humana-Vision 800-865-3676

Term Life KMG  1-877-378-1505
Colonial LifeDisability, Accident, Critical Illness, Term or Universal Life – 800-325-4368 or www.coloniallife.com click on Customer Support.

Provider (Doctor, Dentist, and Hospital Network Locators)
MIDMED-Health Plan PPO- :  www.phcs.com or 800-719-7427
RX IdealScripts 1-800-313-7008
Continental American- HI-Plus -www.providerlocator.com login code: caic or call 800-236-3609
Humana Dental/Vision www.compbenefits.com

Membership Questions? CDAOA Members
Free RX card Caremark 888-436-3700 option 4
RX Discounts: Participating Pharmacy locations call 800-800-7616 or www.locateproviders.com
Your group number, member number, and NB Pharmacy Bin number are located on your ITCP Membership Card
Other Member Services/Lost card:  Refer to your member book or call 800-800-7616

To Replace Lost Cards
Refer to the phone numbers above for Claims and Service

ALL CHANGES TO YOUR EXISTING PLANS AND CANCELLATION OF BENEFITS MUST BE PROCESSED THROUGH THE ENROLLMENT CENTER 877-517-8900